Repair to ACM Upskill Day 1 Topics

Account is fully verified, do we need to mention the name of the account holder?

What part of the billing in Einstein where you can easily compare 2 bills?

When do we ask for the customer's service address?

How many days is the extension after past due?

This is a part of E360 that will help you identify the terms/agreements for the customer's services

This is being applied to the customer's bill if they made changes in the middle of the billing cycle

Prorate Formula

What is the meaning of the yellow banner on the customer's account?

What type of question do we ask to identify the customer's main concern?

This is a term that we use when we remove an LOB

When do we notify customers about their promotion?

What's the meaning of the color BLUE in ACSR Ledger?

What to do after you educate the customer about the promo roll off?