Daily Review

What all details should be added in case comment and transaction notes In SF?

In order to search customer profile what all combination we should try?

When changes are required in customer profile and transaction sent using MGO platform what action will you take as Non-MGO representative?

Which process we should not follow while opening case from Create Consumer Support Case transaction widget?

Which article to refer in order to create customer profile?

In case caller is not responding over the call in order to provide best customer service what guidelines will be following?

Customer cannot access their profile and received a message to contact MGI what case reason and sub-reason will be selected?

What all details can be shared in transaction notes

In which call type we are not required to create/attach a profile in Salesforce?

Name few scenarios where it is okay to not create case?

While creating Agent Location Lookup and Fees and Exchange Rates case is it okay not to add case subject and description.

Should we Select a sub-reason based on the action taken- True or false

While creating consumer support case what option are available in delivery option?

When cx is calling stating the funds are not yet deposited into receivers bank account and you encounter there is deposit delay what will be case reason and sub-reason (US-US) & (Ghana-Pak)

When the transaction is on GW hold what case reason and sub-reason will be selected?