What’s it called when team members work well together toward shared goals?
Team collaboration
What communication channel is best for sensitive discussions?
Face-to-face or video call
What should you do before giving feedback?
Understand the issue and choose a private setting
What’s the most important part of active listening?
Maintaining eye contact and nodding
What is the purpose of paraphrasing in active listening?
To confirm understanding and show you’re paying attention
What’s one reason psychological safety is important in teams?
It encourages open communication without fear of judgment.
Bonus activity to earn extra points
Act out a scene addressing a workplace conflict
What’s the purpose of active listening?
Understand the speaker and respond effectively.
Name one conflict resolution style.
Collaboration, Compromising, Avoiding, Competing, or Accommodating
What’s one action that disrupts team collaboration?
Dominating conversations or ignoring ideas
Bonus activity to earn extra points
Share an example of good leadership communication in 15 seconds.
Which communication style involves avoiding conflict?
Avoiding
What is a key trait of effective leadership communication?
Clarity and empathy
Name one type of feedback that motivates employees
Constructive feedback with actionable advice
Bonus activity to earn extra points
Act out the de-escalation process with a teammate
Bonus activity to earn extra points
Why is empathy important in leadership communication?
It builds trust and strengthens relationships.
What’s it called when a team member puts in less effort in a group?
Social loafing
Name one characteristic of a high-performing team
Clear communication or shared goals
Bonus activity to earn extra points
Simulate giving constructive feedback to a teammate
What’s one way to de-escalate a workplace conflict?
Take time to cool off and approach privately
What’s the first step in resolving a workplace conflict?
Identify the source of the conflict.