Study

Coach SalesForce

  •   0%
  •  0     0     0

      Back   Restart
  • Explain the following Order Status: Return Initiated
    Customer has initiated a return via Narvar
  • Why is it important to check the status of an order?
    If a customer has not received their order yet, you can find out what status the order is in and tell the customer
  • What is the selling channel and order type of the following order: CUP12345678
    Retail order from Coach.com US website
  • When looking at an order number, what does the third Character of the order represent? Example order #: CUP12345678
    Selling Channels (P= online, C=call center, J=repair order, V= return fulfillment order) This example would be ''P'' for Online
  • Explain the following Order Status: Draft Order Created
    Draft order is created as soon as the order creation process is initiated, and is not yet confirmed.
  • Explain the following Order Status: Return Received
    Returned items have been received at the DC/Store
  • Where in SalesForce can you view information about the customer's order?
    Order Details Page
  • What is the top call driver that will cause you to perform an Order Search in SalesForce?
    WIZMO - Where's my order?
  • When looking at an order number, what does the second Character of the order represent? Example order #: CUP12345678
    Country (U=United States, C= Canada) this example ''U'' would be United States
  • True or False: SalesForce 'Launch the Cart' allows you to view the customer's cart.
    True
  • What does the "Shipments" tab in SalesForce display?
    Shipment status, estimated date of shipping, ship method, and tracking number
  • When looking at an order number, what does the first Character of the order represent? Example order #: CUP12345678
    Brand and Channel (C= Coach Retail, X= Coach Outlet) This example of ''C'' would be Coach Retail
  • True or False: SalesForce 'Launch the Cart' allows you to check out for the customer.
    False
  • Explain the following Order Status: Unscheduled
    Order has been removed from Scheduled status and any inventory that has been reserved for the order at the scheduled node(s) is cancelled
  • Explain the following Order Status: Cancelled
    The order has been cancelled
  • Explain the following Order Status: Scheduled
    Applicable node(s) have the inventory to fulfill the order and is scheduled for release
    • Your experience on this site will be improved by allowing cookies.