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Digital engagement

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  • What are two transactions you can do at the ATM?
    Withdrawal, Balance Inquiries, Deposit,Change Pin, Pay credit card
  • Can two different currency notes be deposited together at an atm?
    No they can not, you must select which currency you are depositing. (BSD/USD)
  • Name 3 things you can do via online banking
    Transfers between accounts, check your balances, view statements/transaction history, pay loan or credit card bills
  • What is Digital Engagement?
    Digital Engagement is the migration of transactions to online, Mobile, ATMs, POS or any other traditional banking activity..
  • What's the most frequent transaction done in the bank?
    Deposits
  • What new feature can customers do to their debit/credit cards via the online banking app?
    They can now lock/unlock them.
  • If a pre-existing customer has online banking and wants to open a second account what should you do?
    Direct them to the online banking app to create a new account.
  • Name a Digital Outlet we can direct customers to.
    Online/Internet Banking or ATMs
  • When customers want to make simple transactions such as withdrawals, deposit, check their balances what should we do?
    Direct them to the ATM
  • How much items can you deposit at a time through the ATM?
    50
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