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Study
Business Result Int. Unit 13 vocabulary
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a when a problem is dealt with and fixed: r...
resolve
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when you do something the wrong way: m...
mistake
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physical harm to somebody: i...
injury
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a problem which stops something working: f...
fault
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when a company asks customers to bring a product back : r...
recall
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a harm to something or somebody: d...
damage
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when you understand something in a different way from what is meant: m....
misunderstanding
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a when a company gives customers their money back : r...
refund
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a problem which stops something working as well as it should: d...
defect
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when something stops working: f...
failure
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when someone says there is a problem with something: c...
complaint
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when a computer system stops working: g... d.... (phrasal verb)
go down
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Okay!
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