Study

Tools Day 3 First

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  • When a patient calls in wanting to cancel an appt. What should be the probing question to ask that patient?
    Would you like to reschedule the appt?
  • Based on the insurance hints, in the capitated insurance tab. It tells us that Humana MCR GP PPO is Cap or FFS?
    False
  • How many tabs do we use in the SDND tool?
    2 tabs
  • Where can we know if a provider does free cancer screening?
    SDND Tool
  • What would be the title of the appt for Free Cancer Screening?
    Free Skin Cancer Screening
  • What is the Hold Time for ADCS?
    20 to 30 seconds
  • What tool will let us know if the insurance is accepted or not?
    Credentialing
  • When would I use NextGen to schedule an appt?
    When the SDND tools is not allowing us to book the appt
  • When offering an appt. what do we need to tell the patient?
    Date, Time, Provider & Location
  • Do we offer an appt first or do we check the guidance first?
    Check the guidance first.
  • When we are rescheduling an appt. in NextGen, we should copy and paste the appt?
    False
  • How do we read guidance?
    Top to bottom, Left to right
  • What tool do we use to look up for an available appt?
    Scheduling Dashboard
  • When would be the only times we use NextGen to schedule an appt?
    When the SDND tool is not allowing us and also when it is a new patient.
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