Only invoices in the ______ status are eligible to be sent to the customer.
Locked
What are the types of callers that will call for assistance?
Leads, Existing customers, Sunnova New homes, PR customers, Dealers.
What are the credit inquiry types?
Hard and Soft credit Inquiry.
What is the minimum Fico score?
630
How long will Bankruptcy reflect on a customer’s credit profile?
7 years.
Credit results are Valid for how many days?
90 days.- after 90 days the customer can process another credit request.
Bad phone number should be changed to?
999-999-9999
How many credit attempts can be processed per address within 90 days?
2 credit attempts
Currently Sunnova uses________ for consumer credit reports
Experian
Bad emails should be changed to:
noreply@sunnova.com
Credit authorizations are good for how many days?
30 days- after 30 days the customer must sign a new Credit authorization form.