Sunday Night Open Office Trivia | Baamboozle - Baamboozle

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When you see a "note" in a KH Article, and it is in BOLD, what are you supposed to do about it?

Type - or copy and paste - the note exactly how you see it in the KH Article

How many times may the IVR play before you must answer the call?

No more than 2 times.

The next time you're on a call with the Language Line, and it comes time to read the Income Verbatim, what are you going to say BEFORE you read it?

"Before I an ask my next question, I need to read a 4-sentence disclosure in its entirety, that must be translated verbatim."

Where can I warm transfer a customer who needs a Spanish speaking NAV agent?

Genpact 1281557

In FDR, what is the proper was to remove an A-79 block?

Press the Space Bar to remove the letter A, then Tab to the Status Reason Code and type 00

What is the correct implied DPC verbatim?

This Call May be Monitored or Recorded

Does every Citiscreening application require an Auto Note?

Yes

How do I know what number to call to verify the customer has filed a THD credit card application on an INITIAL alert?

Any number that verifies back to the customer (if there's a telephone number on the CBR, attempt to verify that number first)

If the KH Article tells you to use LexisNexis Instant Verify to verify the address is residential, how do you access find that tool?

In CI, go to the Tools Tab and there you will find the LexisNexis Instant Verify tool.

Whose responsibility is it to complete the Verification section on the Application when it's a store application?

Ours. It's our responsibility to ensure the Associate's Name and Store Number, the ID Type, ID#, ID Issuer, and ID Expiration Date are filled in.

When placing a caller on hold, how do we ask for their permission?

May I place you on a brief 2-3 minute hold. (And then check back on them every 2-3 minutes)

What is the express DPC Verbatim and when is it used?

"Do you consent to the monitoring or recording of this call?" and you use it on inbound and outbound calls to Puerto Rico (PR)

Can a customer apply for a Consumer THD credit card using a TIN?

Yes, yes they can.

How do I know what number to call to verify the customer has filed a THD credit card application on an EXTENDED alert?

ONLY the telephone number listed on the CBR (whether it verifies or not)

What are the 4 Citiscreening Auto Notes?

6000, 6001, 6002 & 6003

When it's time to clear the rule code, just choose Clear from the Decision drop down menu

False!! Always check the KH Article and determine what the correct next step will be. Sometimes you simply select Process.

If it's not in the notes, did it even happen?

No. No, it did not happen if it's not in the notes.