_________________ experiences have the potential to impact loyalty and retention.
Memorable
What does MMM Stand for?
Meaningful // Memorable // Measurable
_______________ is an essential part of the communication process.
Rapport building
_______________ gauges the VOC and the effectiveness of your interaction with the customers.
Measureable
Be _____________ & _______________ in conversation with the customer.
Authentic & Approachable
Try ______________ ~ While actively listening you go one step further by processing and understanding the customer’s points and repeating it back to ensure that everything has been fully understood.
Reflective Listening
___________ goes beyond the transaction and touches the customer on a personal level.
Meaningful
Your experience on this site will be improved by allowing cookies.