It’s been 3 months since I’ve been waiting for my refund. Why don’t you call a spade a spade and admit that your company is going bankrupt?
When you call a spade a spade, it means you’re being blunt and you’re describing something with no sugarcoating, even to the point of rudeness.
I would like to do more for you, her but my hands are tied. It’s company policy.
t means you’re unable to help, act, or intervene (even if you want to) because it is not under your control.
Guys, as soon as a customer becomes verbally abusive, hold your ground and make it clear that you won’t tolerate it.
it means, you refuse to compromise or change your opinion, belief, or decision despite being pressured to change them.
I know it’s confusing but don’t worry, you’ll get the hang of it soon.
When you get the hang of something, it means you’re becoming better or more skilled at a task that you’re not initially good at.
Commuting to work is not my cup of tea while working from home is.
When something is your cup of tea, it is what you enjoy or choose for yourself.
Some customers aren’t direct. They could say one thing but mean another. Therefore, an agent must learn how to read between the lines
You’re trying to understand what is truly happening in a situation or what someone truly means.
You should have grabbed that offer last month. Now, that ship has sailed, and the manager has offered the position to another agent.
You say this when referring to an opportunity that has passed and is no longer possible.
Team Leads, please keep your agents in the loop at all times. We cannot afford to lose customers due to outdated information.
It means you’re keeping him/her informed/updated on something.
I'm exhausted. Let’s do this tomorrow and call it a day.
It means you stop doing something because you’re tired, or it is not successful.
The conversation started off on the wrong foot when the agent ignored the customer’s joke.
It means beginning a relationship or interaction badly or incorrectly.