Recap

What is the internal number that you will use to break up a receive transaction when the transaction is sent from Australia to Nicaragua?

Transaction is sent to India - Bank Account Deposit (Transaction is in SEN Status). Can I reroute to change it to 10-min service?

Agent is asking for an authorization code, but MT TIer 1 CCR generated a reference number after processing a refund. The chat gets transferred to you. How would you assist?

Automated Internal or Manual Internal: Sender is requesting a fee refund on a received transaction as the receiver was not able to receive money in 10 mins due to technical issue on the transaction.

When you are refreshing a reference number on a transaction sent from Canada to Ukraine, you would do it with Option 'O' or Option 'G'?

The sender is calling and requesting to change the receive currency for a transaction sent from USA to Ukraine. What will you do?

What is the Agent number that I will use for processing a State Amend? (It is a Non-MGO transaction)

You should determine which internal number to use based on

When changing PIN for the agent, you should provide it to them right away. You should not call them back on their designated line and then provide the new PIN. 

A transaction was sent from Saudi Arabia to Egypt. The sender is now in USA at agent 157448 looking for a refund. How will you assist the caller?

Transaction sent from France to Wales, and the sender is now at a location asking for a refund. You should initiate refund using which internal number?