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Business Vocabulary: Quality Assurance and Quali ...
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Materials or small parts that are no longer useful are called ____
scrap
Materials that are left after a process and have no use are called ____
waste
Examining a process suddenly, without warning is called ____
spot checks
Taking occasional small quantities for testing is called ____
sampling
Being similar to what customers expect is called ____
conformance to requirements
Lasting a long time can be described as ____
durable
Things that a customer is particularly interested in; selling points are called ____
features
Designing products to be easy to make is called design-for-manuf___ture
manufacture
Being checked against a standard is called compl___ance
compliance
A size or limit used for checking quality is called a par___eter
parameter
Comparing your performance with the best companies is called benchm___king
benchmarking
Returning faulty products can lead to product rec___ls
recalls
Costs after delivery can include warranty cl___ms
claims
The total time to complete a process is called cycle t___e
time
Involving staff in quality activities is called employee invol___ement
involvement
Improving processes step by step is called continuous impr___ement
improvement
Getting things correct the first time is called right first t___e
time
The aim of quality assurance is zero def___s
defects
Checking small quantities occasionally is called spot ___cks
checks
If you regularly check quality to see what is happening, you mon___or the quality
monitor
If you state the quality you want in an exact and detailed way, you spe___fy the quality
specify
If you improve the quality of a product, you enh___e the quality
enhance
If you make certain that something has quality, you ens___e the quality
ensure
If quality is bad, we often say it’s p___ quality
poor
If quality isn’t as good as similar products, then it’s inf___r quality
inferior
If quality is usually good, but not always, then it’s vari___e quality
variable
If quality is really good, then it’s outs___ing quality
outstanding
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