Share Business Vocabulary: Quality Assurance and Quality Control
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If quality is really good, then it’s outs___ing quality
outstanding
If quality is usually good, but not always, then it’s vari___e quality
variable
If quality isn’t as good as similar products, then it’s inf___r quality
inferior
If quality is bad, we often say it’s p___ quality
poor
If you make certain that something has quality, you ens___e the quality
ensure
If you improve the quality of a product, you enh___e the quality
enhance
If you state the quality you want in an exact and detailed way, you spe___fy the quality
specify
If you regularly check quality to see what is happening, you mon___or the quality
monitor
Checking small quantities occasionally is called spot ___cks
checks
The aim of quality assurance is zero def___s
defects
Getting things correct the first time is called right first t___e
time
Improving processes step by step is called continuous impr___ement
improvement
Involving staff in quality activities is called employee invol___ement
involvement
The total time to complete a process is called cycle t___e
time
Costs after delivery can include warranty cl___ms
claims
Returning faulty products can lead to product rec___ls
recalls
