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CBOD004 - Writing Emails - Vocabulary
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Use commas to add multiple tags

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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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A series of related email replies grouped together.
Thread
Temporary folder where outgoing emails are held before being sent.
Outbox
An unsent email that is saved for later editing.
Draft
The folder where you receive incoming emails.
Inbox
A file (like PDF, Word doc) added to the email.
Attachment
To send a received email to someone else.
Forward
Blind Carbon Copy – sends a hidden copy to others (not visible to other recipients).
BCC
Carbon Copy – sends the same email to additional people (they can all see each other).
CC
Your name and contact info at the end of an email. Can also include job title.
Signature
A polite phrase before your name that ends the message professionally (e.g., “Sincerely”).
Closing
The greeting at the beginning (e.g., “Dear Mr. Smith”) that shows respect and tone
Salutation
The brief summary of an email’s content; should be clear and informative
Subject line
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