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Costumer Service
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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Information given by customers about their experience.
 
Feeback
 
Reputation
 
Service
 
Replacement
The ability to stay calm when dealing with difficult situations.
 
Patience
 
Arrogance
 
Service
 
Frustration
The help or work provided by a business to customers.
 
Service
 
Greet
 
Complain
 
Replace
A new item given to a customer when the original one is faulty.
 
Replacement
 
Refund
 
Feedback
 
Apology
Money given back to a customer for a returned item.
 
Refund
 
Assist
 
Service
 
Greet
A statement about something that is wrong or unsatisfactory.
 
Complaint
 
Feedback
 
Patience
 
Refund
Showing respect and good manners when talking to someone.
 
Polite
 
Service
 
Replace
 
Feeback
To say you’re sorry for a mistake or problem.
 
Apologize
 
Refund
 
Patience
 
Complaint
To help someone with a task or problem.
 
Assist
 
Replace
 
Feedback
 
Service
To say hello and welcome someone in a polite way.
 
Greet
 
Assist
 
Apologize
 
Refund
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