Share Holds_Ops Review Day 3
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What does PROSA stand for ?
Purpose, Relationship, Occupation, Source of Funds and Activity (why does the customer use MGI service)
How should you disposition a CRRS alerts when customer completes the interview and activity appears high-risk?
Disposition as EDDCollected_TxnRefund_ECDDPending in Actimize (Article 4924)
Name the hold type that is triggered when a consumer is ranked high by the Consumer Risk Rating (CRR) model, which evaluates consumers' transacting patterns and key-risk indicators (KRI)?
CRRS (Article 5139)
What action will you take when you see a dual hold ADI+IY on the transaction?
Prioritize a refund and do not conduct an interview (Article 5139 under prerequisites)
Identify the hold type :- MGI, in accordance with the local regulations, needs to obtain additional information from transaction’s sender.
AI Hold (Article 5139)
Transaction is on DI: Interdiction Interception Due Diligence alert and sender, who is the non-alerted party, requests a refund. How will you disposition this alert in Actimize ?
Disposition it as Closed/Refund/Non-Issue in Actimize (Article 5139 Step #6)
What action would you take when you see the transaction is on DL Hold with Category - AG: Attorney General Requests and Global Watch List and Sub-category - Attorney General Request Block Consumer in Actimize ?
Refund the transaction (Article 3423)
Name the hold types that we need to work in Actimize.
DW, GWL, PR, SC, DL, CRRS, DI and ADI (Article 5147)
Name the hold types that needs to be worked in Mainframe.
GSI, OF, CP, AF, DD, DC, AI, etc. but not all are worked by us though. (Article 5147)
Should I refund a transaction on DL Hold with Category & Subcategory: AG: Global List, and the alerted party potentially matches the hit and sender requests refund.
No. As per article 3423, for this category and sub category, I have to escalate to L1C.
What will you do when you see the transaction is on DI hold and the sub-category is CRR in Actimize ?
I will follow article #3423 and then Article # 5139 (Step #5)
