During what Scheduling Attempt will we add the follow-up code S3A?
3rd Attempt PAP Scheduling
What is the identifier for a PSA account in ACIS?
**i
Which states require an attribute check before sending any SMS messages?
Washington and Florida
What is the attribute required before sending an SMS to specific states?
TCR=Text Consent Required
What type of ANA cases are coaches working in the Sleep COE?
D-CASES
What type of order requires requeued to the branch for Scheduling & Setup?
PSA
What time does the ACIS server close on Sunday's?
Patients Local Time - 6pm
Are coaches supposed to take payment for Scheduling Calls?
Yes
What requires an order to be cancelled and rekeyed?
Delivery Type Change (L= Centralized and A= Apria Truck)
What is considered a Specialty-Acuity PAP Setup?
Patient under the age of 14, and/or Trach Diagnosis
What is the SMS template used for Scheduling Follow-ups?
Sleep: New Order Notification (Pilot Team Only)
What is the SMS template used for Unreachable, unable to ship without contact?
Cancellation
What is the PAP compliance requirement per most insurance companies?
Usage that averages at least 4 hours per night, at least 70% (21/30 days) of a 30-day consecutive period
What are the setup options for Sleep COE?
Centralized Delivery, Branch Pickup, Virtual Sleep Coach Setup, In-Person Branch Setup
What does PODREQD stand for?
Signature Required Upon Delivery
Why would we have to re-queue an order back to CQ?
Order Changes: Insurance, Product Numbers
