Team 1
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Team 2
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Teams
Name
Score
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×
eraser
Reset score!
Oops!
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 20 points!
Oops!
×
trap
No points!
Oops!
×
seesaw
Swap points!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 25 points!
Oops!
5
×
Can you sell Apria Direct on Sleep COE Scheduling Calls?
Yes
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Check
Okay!
Check
10
×
Which states require an attribute check before sending any SMS messages?
Washington and Florida
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Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
magnet
Take 20 points!
Okay!
×
shark
Other team loses 5 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
What is considered a Specialty-Acuity PAP Setup?
Patient under the age of 14, and/or Trach Diagnosis
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Check
Okay!
Check
15
×
What is the first thing we want to make note of during a scheduling call or case?
Delivery Preferences, PSA, and/or Specialized - Acuity PAP
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Check
Okay!
Check
15
×
What are the setup options for Sleep COE?
Centralized Delivery, Branch Pickup, Virtual Sleep Coach Setup, In-Person Branch Setup
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Check
Okay!
Check
5
×
What is the identifier for a PSA account in ACIS?
**i
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Okay!
Check
10
×
What are the methods of Resupply Ordering?
Supplies on Schedule (SOS), Resupply Phones, IVR, Apria.com, Apria SmartPhone App
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Okay!
Check
15
×
Can we still ship the order if the patient declines paying total due today?
Follow ODM - Payment Required/Requested/Do not Request
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Check
Okay!
Check
10
×
What is the attribute required before sending an SMS to specific states?
TCR=Text Consent Required
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Check
Okay!
Check
10
×
What time does the ACIS server close on Sunday's?
Patients Local Time - 6pm
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Okay!
Check
10
×
What demographics should be verified on every call?
Address, Phone #, Email, Insurance, and Doctor
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Okay!
Check
10
×
Are coaches supposed to take payment for Scheduling Calls?
Yes
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Check
Okay!
Check
10
×
What is the SMS template used for Scheduling Follow-ups?
Sleep: New Order Notification (Pilot Team Only)
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Okay!
Check
×
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