“We sent an invoice to the client last week, but the amount was wrong. The invoice showed $1,200, not $1,020. Please check this.”
Tell the manager you know about the invoice. Make an offer and/or promise.
“The customer paid, but the payment came two weeks late. We had a problem with the report. Can you confirm the payment now?”
Say what you know about the late payment. Make a promise.
“We refunded a client yesterday, but the system shows two refunds, not one. The company lost money. Can you look at it?”
Show that you understand the double refund. Offer to take action.
“We received money from your company last Friday, but we didn’t see it in your payment report. Why is it missing?”
Mention the missing payment in the report. Promise to check or correct it.
“We paid the employees last month, but one worker got less money. The system had an error. Can you correct it?”
Acknowledge the wrong salary payment. Promise to fix it.
“A client canceled an order last week, but the charge stayed in the account. They want to know why it was not canceled.”
Recognize the charge problem. Offer a solution or promise action.
