Share Handling Guest Requests & Complaints
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Room Not Ready: Guest: "I’ve just arrived after a long flight, but my room isn’t ready yet. I really need to rest."
No Hot Water: Guest: "I tried taking a shower, but there’s no hot water. This is very frustrating!"
Wrong Room Type: Guest: "I booked a king-size bed, but my room has two single beds. Can you fix this?"
Noisy Neighbors: Guest: "The room next door is making so much noise. I can’t sleep!"
Extra Towels Request: Guest: "Can you send extra towels to my room? I only have one, and I need more."
Lost Item: Guest: "I think I left my phone charger in the lobby. Can someone check for me?"
Slow Service at the Restaurant: Guest: "I’ve been waiting for my food for 30 minutes. This is unacceptable!"
Dirty Public Area: Guest: "The restroom in the lobby is very dirty. It needs to be cleaned immediately!"
Late Check-Out Request: Guest: "My flight is in the evening. Can I check out later than 12 PM?"
Wi-Fi Not Working: Guest: "I can’t connect to the hotel Wi-Fi. I need to work online!"
Air Conditioner Not Working: Guest: "The air conditioning in my room isn’t working. It’s too hot to sleep."
Transportation Request: Guest: "Can you arrange a taxi for me to the airport tomorrow morning?"
Billing Issue: Guest: "There’s an extra charge on my bill that I don’t recognize. Can you check this?"
Lost Room Key: Guest: "I lost my room key. What should I do?"
No Housekeeping Service: Guest: "My room hasn’t been cleaned today. Why was it skipped?"
Unpleasant Smell in the Room: Guest: "There’s a bad smell in my room. Can you do something about it?"
