Definition: What does "taking responsibility" mean in the context of an apology?
Accepting that you made a mistake and admitting it.
Definition: What does it mean when someone says, "It wasn’t on purpose"?
They didn’t do it intentionally
Fill in the gap: "I ______ full responsibility for the mistake."
take
Fill in the gap: "Let me ______ sure this doesn’t happen again."
make
Describe a time when you had to apologize at work. What did you say?
How do you usually react when someone apologizes to you?
Imagine you made a mistake in an email to a client. How would you apologize?
Discussion: Is it always necessary to apologize? Why or why not?
Discussion: Are apologies in business different from personal apologies? Explain why.
Roleplay: A manager and an employee who made a mistake in a report. The manager asks about the mistake, and the employee apologizes.
Roleplay: One student forgot to attend an important meeting with a client. The other student (a colleague) asks what happened. Apologize and explain.
Roleplay: A colleague accidentally deleted an important file. One student apologizes, and the other accepts the apology.
Roleplay: One student sent the wrong file to a client. The other student plays the client. Apologize and offer a solution.
What’s a synonym for “I’m sorry” that sounds more formal?
I apologize
What’s another way to say “It was my mistake”?
My bad
