Scenario: You were late to an important business meeting. What should you say?
Oops!
Check
Okay!
Check
20
Scenario: You were in charge of organizing a team event, but you forgot to book the venue. The event is in two days! What do you say to your team and do you solve the situation?
Oops!
Check
Okay!
Check
20
Imagine you made a mistake in an email to a client. How would you apologize?
Oops!
Check
Okay!
Check
20
Describe a time when you had to apologize at work. What did you say?
Oops!
Check
Okay!
Check
25
Roleplay: A colleague accidentally deleted an important file. One student apologizes, and the other accepts the apology.
Oops!
Check
Okay!
Check
10
What’s a synonym for “I’m sorry” that sounds more formal?
I apologize
Oops!
Check
Okay!
Check
20
Discussion: Is it always necessary to apologize? Why or why not?
Oops!
Check
Okay!
Check
20
Which of these is NOT an effective apology?
Oops!
Show
Check
Okay!
Check
boom
Lose 50 points!
Oops!
fairy
Take points!
5
10
15
20
25
shark
Other team loses 20 points!
Okay!
thief
Give points!
5
10
15
20
25
20
Scenario: You misunderstood an assignment from your boss and completed the wrong task. Apologize and explain how you’ll fix it.
Oops!
Check
Okay!
Check
25
Roleplay: One student sent the wrong file to a client. The other student plays the client. Apologize and offer a solution.
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
shark
Other team loses 10 points!
Okay!
fairy
Take points!
5
10
15
20
25
baam
Lose 10 points!
Oops!
20
How do you usually react when someone apologizes to you?
Oops!
Check
Okay!
Check
15
Definition: What does it mean when someone says, "It wasn’t on purpose"?
They didn’t do it intentionally
Oops!
Check
Okay!
Check
thief
Give points!
5
10
15
20
25
rocket
Go to first place!
Okay!
shark
Other team loses 10 points!
Okay!
thief
Give points!
5
10
15
20
25
20
Fill in the gap: "I ______ full responsibility for the mistake."