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what is the transmitting of information between one person to another person or group.
workplace communication
workplace safety
workplace unsafety
Which one of these is NOT a method to communicate
text
mindreading
email
True/False: effective communication is NOT important to companies
true
false
True/False: when employees feel that good and open communication exists at work, they have a higher level of job satisfaction, less absenteeism, and lower turnover
false
true
Communication is a _________ skill
useless
silly
learned
Being a __________ listener is considered a key component of effective communication
talkative
good
loud
True/False: If you are not listening properly then you can miss important information
false
true
What is giving your full attention to the speaker, using all sense to listen, and showing the speaker you are listening
active listening
lazy listening
recessive listening
What percent of the way we communicate is non-verbal
60
40
80
What involves checking with the speaker on what he or she meant and resolving any confusion
clarification
conservation
calcification
What is NOT a way to clarify what the speaker is saying
summarizing
humming
asking questions
True/False: when communicating we want to keep our messages clear, direct, and concise
true
false
What are specific items that can distort, destroy, or prevent communication in the workplace
communication battles
communication barriers
communication misunderstandings
True/False: physical, cultural, linguistic and/or interpersonal are NOT forms of potential communication barriers
true
false
What is the most common type of communication barrier at work
language
emotions
attitude
True/False: when we have control of our emotions we have less controls of sending clear messages
false
true
