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What number do I transfer a member to if they live in Hawaii?
We do not transfer, we handle to call
How many discretionary miles does a USAA member have for a tow Service?
15
50
100
60
A USAA Member is stuck in mud and they are about 50 ft from the road. Are they covered?
No
Yes
A USAA Member is calling in because they lost their keys over board on the USS Ronald Reagan. Is the customer covered?
No, Cost of keys is not a covered benefit
Yes
A Chief Petty Officer is being deployed to a new base 100 miles away. Can we tow hi vehicle which is not disabled to the new base as a covered service?
Yes
No, the vehicle must be disabled
Captain Jackson called in for a tow service this morning. At the time he said he did not need a Lyft ride. But now he has to get to an important meeting off the base. Can we provide him with a lyft ride??
No, he is only allowed a lyft ride at the time of service
Yes, as long as he has had a tow within the last 24 hours
What are the 3 ways we can look up a member's profile in USAA Database?
Member Number, First and Last Name , SS #
Member number , dependent SS # First and Last name
Member number, SS #, Phone Number and Last Name
Do we provide service to USAA members disabled in Canada
Yes
No
What is the extension to transfer a claim handler to for Accident Management Service
51954
41954
47019
40411
USAA Major Bob Nelson called in regarding his Dodge Ram 1500 and his travel trailer. Both vehicles have flat tires with no spares. The Ram 1500 is on the policy but the trailer is not. Will the trailer be covered for a tow?
Yes, select unlisted for the vehicle and document
No, USAA does not cover Unlisted vehicles
if both the towing vehicle and the trailer need to be toed what must be entered in job details?
ADDITIONAL TOW REQUIRED
TANDEM TOW REQUEST
If a USAA Member calls in for an Accident. What number do we get them to?
800-531-8722
X1120
866-853-2200
866-2551550
USAA Agents Should always Thank the member for their service?
False
True
If a member of the military is retired, they are not eligible for USAA insurance?
False
True
Is a USAA Member is not coming up covered, an agent can ask Chat to override/authorize service.
True
False, Chat PFs are not allowed to override or authorize
If a member is coming up covered, is it okay for an agent to call USAA and confirm coverage?
No, we are to offer non coverage options
Yes
