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I intended to tell the manager a lot of customers had complained, but she was in a hurry and -I completely forgot-
it slipped my mind
When we are sure we are to blame for a problem, our policy is never to -avoid responsibility-
pass the buck
Avoid the Regency Hotel. They have a reputation for -charging people far too much-
ripping people off
Not only did they refuse to admit that the video I had bought wasn't working properly, but they also refused to give me a replacement. That was -the last in a series of unpleasant events-
the last straw
It is not enough just to compensate customers when their complaints are justified. We have to -find the real cause of the problem- to make sure it doesn't happen again.
get to the bottom of the problem
I wanted a refund and they kept offering me a replacement. We were obviously -misunderstanding each other-
talking at cross purposes
Pilots have reacted in the right way by once again -making a special extra effort- to solve problems and extend their working duties to maximum legal limits in order to minimise the suffering of customers.
going the extra mile
I'd rather explain ____ __ ____, not on the phone.
face to face
____ __ ____ is one of the best ways of getting business.
word of mouth
Some companies don’t really care about career development, they just ___ ___ _______ to it.
pay lip service
