Not only did they refuse to admit that the video I had bought wasn't working properly, but they also refused to give me a replacement. That was -the last in a series of unpleasant events-

I intended to tell the manager a lot of customers had complained, but she was in a hurry and  -I completely forgot-

When we are sure we are to blame for a problem, our policy is never to -avoid responsibility-

Pilots have reacted in the right way by once again -making a special extra effort- to solve problems and extend their working duties to maximum legal limits in order to minimise the suffering of customers.

It is not enough just to compensate customers when their complaints are justified. We have to -find the real cause of the problem- to make sure it doesn't happen again.

Avoid the Regency Hotel. They have a reputation for -charging people far too much-

I wanted a refund and they kept offering me a replacement. We were obviously -misunderstanding each other-

I'd rather explain ____ __ ____, not on the phone.

____ __ ____ is one of the best ways of getting business.

Some companies don’t really care about career development, they just ___ ___ _______ to it.