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On direct bookings, reservation agents should advise direct callers of their waitlist position.
TRUE
One of the amenities that passengers receive for booking a suite is complimentary slippers.
TRUE
Princess Policy allows reservation agents to accept 3rd party credit cards over the phone.
TRUE
Prior to processing a final credit card payment on a booking, you must recap the booking in full with the caller; then proceed to the Credit Card Payments screen.
TRUE
Safes are provided in each cabin.
TRUE
Transfer cannot be added to a waitlist booking.
TRUE
There is an ATM available on the Emerald Princess.
TRUE
Use Princess Search to answer the following question. Reservation agents are allowed to advise direct callers of their waitlist positions, even if they are booked with a travel agent.
FALSE
Using Princess Search, answer the following question. When canceling a Cruise Plus Hotel package off within ____ days of the start of the package, cancellation fees will now apply.
56_days
Waitlists are for a category. It is impossible to waitlist a price, a specific cabin, or a side of the ship.
TRUE
What code is entered into the rebook field when rebooking to a new category?
F
What is the deposit requirement for a waitlist booking?
200$
What is the point of no return when rebooking to a new fare?
The pricing details screen
When a guest is calling into reservations regarding an en-route delay issue due to weather or mechanical difficulties on their flight, they should be transferred to the En-Route Assistance line.
TRUE
What Cancel Code would you choose if a booking is canceled and a refund is due?
R
What safe mode in Polar Vision may you use to determine any cancel fees that will apply if the booking is canceled?
Query Mode (QBOK)
