Share Chapter 16- The importance of good communication in busines
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__________ communication often involves workers giving feedback to managers.
Upward
_________ are routes along which information might travel in a business.
Communication channels
__________ communication is passing of messages from the top of the organisation to those at the bottom.
Downward communication
_____________communication is when workers on the same level in the organisation exchange information. This is common within a department.
Horizontal
_________ communication takes place inside a business between employees.
Internal
____________ communication occurs when businesses exchange information with people and organisations outside the business.
External
_________ communication is when people use recognised channels
Formal
_________ communication happens through non approved channels
Informal
_____________ groups are those set up by the business
Formal
___________groups can be employees who meet outside work at sports clubs, local churches etc
Informal
