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Strong customer service sets a business apart from its competitors and can be a key __________ in the marketplace.
differentiator
_______________ service demonstrates attentiveness and respect for your customer’s time.
Prompt/Fast
Understanding the features, benefits, and potential issues of your product is known as product ___________.
knowledge
An empathy statement helps to connect with customers, manage emotions, build trust, improve satisfaction, and enhance __________.
communication/understanding
The assistance and support provided to customers before, during, and after a purchase is called __________.
customer service
In the customer service process, employees should listen, express empathy, and offer a solution or alternative __________.
option
Providing tools and resources for customers to address their own needs independently is called __________ service.
self
Customer support offered at a store or location is known as __________ service.
in-person
Helping customers over the phone to answer questions or solve problems is called __________ support.
phone
Poor customer service can lead to bad reviews and a damaged __________.
reputation
Poor customer service can result in the inability to __________ customers.
retain/keep
A strong competitive advantage helps a business stand out from its __________.
competitors
Empathy statements show customers that you understand how __________ they may feel about a situation.
frustrated/upset
Customer service should focus on assisting customers before, during, and __________ a purchase.
after
Offering a helpful solution to fix a problem is an important part of the customer service __________.
process
