Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Loading
15
×
Providing tools and resources for customers to address their own needs independently is called __________ service.
self
Oops!
Check
Okay!
Check
15
×
Poor customer service can result in the inability to __________ customers.
retain/keep
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
seesaw
Swap points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
Customer support offered at a store or location is known as __________ service.
in-person
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
Poor customer service can lead to bad reviews and a damaged __________.
reputation
Oops!
Check
Okay!
Check
15
×
Understanding the features, benefits, and potential issues of your product is known as product ___________.
knowledge
Oops!
Check
Okay!
Check
15
×
An empathy statement helps to connect with customers, manage emotions, build trust, improve satisfaction, and enhance __________.
communication/understanding
Oops!
Check
Okay!
Check
15
×
A strong competitive advantage helps a business stand out from its __________.
competitors
Oops!
Check
Okay!
Check
×
trap
No points!
Oops!
×
seesaw
Swap points!
Okay!
×
gift
Win 25 points!
Okay!
×
baam
Lose 10 points!
Oops!
15
×
Strong customer service sets a business apart from its competitors and can be a key __________ in the marketplace.
differentiator
Oops!
Check
Okay!
Check
15
×
In the customer service process, employees should listen, express empathy, and offer a solution or alternative __________.
option
Oops!
Check
Okay!
Check
15
×
Offering a helpful solution to fix a problem is an important part of the customer service __________.
process
Oops!
Check
Okay!
Check
15
×
The assistance and support provided to customers before, during, and after a purchase is called __________.
customer service
Oops!
Check
Okay!
Check
15
×
Customer service should focus on assisting customers before, during, and __________ a purchase.
after
Oops!
Check
Okay!
Check
15
×
Helping customers over the phone to answer questions or solve problems is called __________ support.
phone
Oops!
Check
Okay!
Check
×
Restart
Review
Join for Free
;
Your experience on this site will be improved by allowing cookies.
Allow cookies
