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Which time frame is most commonly associated with monthly payment processor (statement) fee deductions in Storable Payments 2.0?
5th - 10th
What should you provide first when a client asks how to set up SMS for their facility?
The SMS registration link
A client wants to negotiate their subscription rate and does NOT have an assigned CSM. What is the correct next step?
Assign the case to the Rate Escalations queue for Rapid Success
Where can an agent verify if a customer is signed up for Storable Digital Marketing services?
Salesforce account under the Assets section
Which queue should the case be transferred to for API requests?
Product Support queue
A client says, “I need to update the credit card on file for our software subscription.” How should this be classified?
Billing-related request
A client asks for help creating a facility map for a new property. What is the correct process?
Create a case, include the number of units and FMS link in an internal comment, and assign to Sales Support Email Queue
Clients / facility managers can adjust their tenants mass email preferences directly on their behalf?
False
What is the correct email for directing employment-related inquiries to People Operations?
popssharedservices@storable.com
Who must submit a bank account change request for a Storable Payments account?
The Payrix account holder/admin
Where can a client find Storable’s cybersecurity and compliance information?
Storable Trust & Security Portal at https://trust.storable.com
