Team 1
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Team 2
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Teams
Name
Score
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×
monster
Reset all scores!
Oops!
×
shark
Other team loses 20 points!
Okay!
×
shark
Other team loses 15 points!
Okay!
×
baam
Lose 20 points!
Oops!
15
×
What is the correct email for directing employment-related inquiries to People Operations?
popssharedservices@storable.com
Oops!
Check
Okay!
Check
15
×
Who must submit a bank account change request for a Storable Payments account?
The Payrix account holder/admin
Oops!
Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 5 points!
Oops!
15
×
Where can an agent verify if a customer is signed up for Storable Digital Marketing services?
Salesforce account under the Assets section
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
magnet
Take 15 points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
Which time frame is most commonly associated with monthly payment processor (statement) fee deductions in Storable Payments 2.0?
5th - 10th
Oops!
Check
Okay!
Check
15
×
Which queue should the case be transferred to for API requests?
Product Support queue
Oops!
Check
Okay!
Check
15
×
Where can a client find Storableâs cybersecurity and compliance information?
Storable Trust & Security Portal at https://trust.storable.com
Oops!
Check
Okay!
Check
15
×
A client says, âI need to update the credit card on file for our software subscription.â How should this be classified?
Billing-related request
Oops!
Check
Okay!
Check
15
×
What should you provide first when a client asks how to set up SMS for their facility?
The SMS registration link
Oops!
Check
Okay!
Check
15
×
A client wants to negotiate their subscription rate and does NOT have an assigned CSM. What is the correct next step?
Assign the case to the Rate Escalations queue for Rapid Success
Oops!
Check
Okay!
Check
15
×
A client asks for help creating a facility map for a new property. What is the correct process?
Create a case, include the number of units and FMS link in an internal comment, and assign to Sales Support Email Queue
Oops!
Check
Okay!
Check
15
×
Clients / facility managers can adjust their tenants mass email preferences directly on their behalf?
False
Oops!
Check
Okay!
Check
×
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