Why is it important to have appropriate Telephone Skills at Work?
So your company doesn't lose customers and therefore lose money
True or False: If you lose a customer once, you most likely lose them for life.
True
Appropriate or Inappropriate: When answering the phone at work, use a warm greeting: Start the call with a friendly "Hello" and your name.
Appropriate
Appropriate or Inappropriate: When answering the company phone is it important to listen: Pay attention and don't interrupt the customer.
Appropriate
Appropriate or Inappropriate: When communicating with a customer you can get upset: If the customer is upset, you should get upset too
Inappropriate
Appropriate or Innappropriate: When speaking to a customer you do not need to speak clearly: You can whisper and talk with your head down.
Inappropriate
Appropriate or Inappropriate: You need to have politeness when talking to customers: Maintain a courteous tone throughout the conversation
Appropriate
True or False: When you use appropriate workplace phone skills you have a better chance of keeping the customer happy and keeping them as a customer
True
True or False: You represent your company when you answer the phone at work.
True
True or false: Emails, when written with proper etiquette and without slang, are an appropriate way to communicate at your work.
True
True or false: leaving a note that says "I need off work Friday" is an appropriate way to communicate in writing to your boss.
False
True or False: using informal language and slang is acceptable in the workplace emails as long as the message is clear.
False
True or False: Including personal information or stories about yourself in professional emails can help build a more friendly and approachable tone
False
True or False: The subject line in an email is optional and can be left blank if the content of the email is straightforward.
False
What is verbal communication?
Communication with words that you speak
What is voice tone?
how loudly or softly you speak to someone
