Professional Communication for PL | Baamboozle - Baamboozle

Why is it important to have appropriate Telephone Skills at Work?

So your company doesn't lose customers and therefore lose money

Oops!

Check

Okay!

Check

What should you do when someone is talking?

Repeat what they said or share your own thoughts

Oops!

Check

Okay!

Check

True or False: It is important to self-monitor the volume of your voice.

True

Oops!

Check

Okay!

Check

banana

Go to last place!

Oops!

magnet

Take 15 points!

Okay!

gift

Win 15 points!

Okay!

banana

Go to last place!

Oops!

Appropriate or Inappropriate: You need to have politeness when talking to customers: Maintain a courteous tone throughout the conversation

Appropriate

Oops!

Check

Okay!

Check

What is nonverbal communication?

The act of conveying information without the use of words usually through facial expressions, gestures, body language, tone of voice

Oops!

Check

Okay!

Check

Why is it important to be patient and respectful when someone is talking?

Because it allows the person to finish speaking and shows that you value their thoughts and feelings

Oops!

Check

Okay!

Check

What are some ways to show that you are a good listener?

Looking at the person talking and not getting distracted

Oops!

Check

Okay!

Check

True or False: When you use appropriate workplace phone skills you have a better chance of keeping the customer happy and keeping them as a customer

True

Oops!

Check

Okay!

Check

Why is it important to pay full attention to the person talking?

Because it helps you understand each other and have nice conversations

Oops!

Check

Okay!

Check

What is voice volume?

how loudly or softly you speak to someone

Oops!

Check

Okay!

Check

monster

Reset all scores!

Oops!

magnet

Take 10 points!

Okay!

shark

Other team loses 20 points!

Okay!

lifesaver

Give 25 points!

Oops!

thief

Give points!

rocket

Go to first place!

Okay!

gift

Win 20 points!

Okay!

baam

Lose 25 points!

Oops!

Why is it important to ask questions when you don't understand something?

To help you understand better and keep the conversation going

Oops!

Check

Okay!

Check

Appropriate or Inappropriate: When answering the company phone is it important to listen: Pay attention and don't interrupt the customer.

Appropriate

Oops!

Check

Okay!

Check

True or False: If you lose a customer once, you most likely lose them for life.

True

Oops!

Check

Okay!

Check

Restart Join for Free

Your experience on this site will be improved by allowing cookies.