Team 1
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Team 2
0
Teams
Name
Score
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×
banana
Go to last place!
Oops!
×
gift
Win 15 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
Why is it important to have appropriate Telephone Skills at Work?
So your company doesn't lose customers and therefore lose money
Oops!
Check
Okay!
Check
20
×
True or false: leaving a note that says "I need off work Friday" is an appropriate way to communicate in writing to your boss.
False
Oops!
Check
Okay!
Check
20
×
What is verbal communication?
Communication with words that you speak
Oops!
Check
Okay!
Check
20
×
True or False: The subject line in an email is optional and can be left blank if the content of the email is straightforward.
False
Oops!
Check
Okay!
Check
20
×
What is voice tone?
how loudly or softly you speak to someone
Oops!
Check
Okay!
Check
×
heart
Other team wins 25 points!
Oops!
×
gold
Win 50 points!
Okay!
×
gift
Win 20 points!
Okay!
×
baam
Lose 10 points!
Oops!
20
×
True or False: Including personal information or stories about yourself in professional emails can help build a more friendly and approachable tone
False
Oops!
Check
Okay!
Check
20
×
Appropriate or Innappropriate: When speaking to a customer you do not need to speak clearly: You can whisper and talk with your head down.
Inappropriate
Oops!
Check
Okay!
Check
20
×
In an email, what does "Cc:" stand for?
Carbon Copy
Oops!
Check
Okay!
Check
20
×
Appropriate or Inappropriate: When answering the phone at work, use a warm greeting: Start the call with a friendly "Hello" and your name.
Appropriate
Oops!
Check
Okay!
Check
15
×
Why is it important to ask questions when you don't understand something?
To help you understand better and keep the conversation going
Oops!
Check
Okay!
Check
20
×
Appropriate or Inappropriate: When communicating with a customer you can get upset: If the customer is upset, you should get upset too
Inappropriate
Oops!
Check
Okay!
Check
20
×
Why is it important to be patient and respectful when someone is talking?
Because it allows the person to finish speaking and shows that you value their thoughts and feelings
Oops!
Check
Okay!
Check
×
baam
Lose 20 points!
Oops!
×
gift
Win 25 points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
banana
Go to last place!
Oops!
×
heart
Other team wins 15 points!
Oops!
×
seesaw
Swap points!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
×
Restart
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