This caller said, “I accidentally marked the wrong customer as having moved out two weeks ago and just realized that now. Can you help me fix that?” What would be a reason that you won’t be able to undo the process?
The move out was done more than 5 days
If a customer calls in with an existing case that is still open and within your scope, how would you handle the call?
Assist the customer, and close the case once resolved
Your backlog in Salesforce should be empty by the end of the day.
True
