Your backlog in Salesforce should be empty by the end of the day.
True
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15
If a customer calls in with an existing case that is still open and within your scope, how would you handle the call?
Assist the customer, and close the case once resolved
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15
This caller said, โI accidentally marked the wrong customer as having moved out two weeks ago and just realized that now. Can you help me fix that?โ What would be a reason that you wonโt be able to undo the process?
The move out was done more than 5 days
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15
How do you see the Move Ledge to Another Tenant Button?
Press Control, Shift and letter T button
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heart
Other team wins 25 points!
Oops!
gift
Win 15 points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 20 points!
Oops!
boom
Lose 50 points!
Oops!
gold
Win 50 points!
Okay!
rocket
Go to first place!
Okay!
thief
Give points!
5
10
15
20
25
15
Is there a way the move-in process can be reversed?
NO
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15
To confirm a tenant was moved out, verify by:
Navigate to the Adjustments Tab, followed by Moved Out Accounts.
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15
Where would a customer go to change the tenant rate for multiple people in Sitelink Web Edition?
Company > Edit Rent
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15
How do you confirm a move-out was reversed?
Navigate to the Operations Tab followed by the Payments screen