Is there a way the move-in process can be reversed?
NO
Oops!
Check
Okay!
Check
15
This caller said, โI accidentally marked the wrong customer as having moved out two weeks ago and just realized that now. Can you help me fix that?โ What would be a reason that you wonโt be able to undo the process?
The move out was done more than 5 days
Oops!
Check
Okay!
Check
5
Your backlog in Salesforce should be empty by the end of the day.
True
Oops!
Check
Okay!
Check
15
To confirm a tenant was moved out, verify by:
Navigate to the Adjustments Tab, followed by Moved Out Accounts.
Oops!
Check
Okay!
Check
boom
Lose 50 points!
Oops!
gift
Win 25 points!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
15
How do you see the Move Ledge to Another Tenant Button?
Press Control, Shift and letter T button
Oops!
Check
Okay!
Check
15
If a customer calls in with an existing case that is still open and within your scope, how would you handle the call?
Assist the customer, and close the case once resolved
Oops!
Check
Okay!
Check
boom
Lose 50 points!
Oops!
rocket
Go to first place!
Okay!
gift
Win 20 points!
Okay!
baam
Lose 15 points!
Oops!
15
How do you confirm a move-out was reversed?
Navigate to the Operations Tab followed by the Payments screen
Oops!
Check
Okay!
Check
15
Where would a customer go to change the tenant rate for multiple people in Sitelink Web Edition?