True or False: Food should always be served from the left hand side?
True
What would be the only reason to serve a guest their food from the right?
If we can't easily get to the customer's left hand side
Name the style of service where we take customer's orders at the table.
Table Service or Table d'hote
Describe Takeaway service.
Where customers order, pay for and then collect their food from the business to eat elsewhere
True or False: The glass is placed above the fork on a table setting?
False
What style of service allows guests to be invited up to help themselves to the food on offer?
Buffet
Dessert cutlery can only ever be at the top of the cutlery setting?
Incorrect, depending on the style of the restaurant and/or service.
Why is it important to understand dietary requirements when serving food to customers?
Because of the allergy, health, religious or personal preferences. Allergy or health could ultimately cause death
Explain the term "mise en place" and its importance in food service.
It translates to “everything in its place.” In food and beverage operations, this means preparing all ingredients, tools, and equipment before the service.
What are the main roles and responsibilities of a Station Waiter in a restaurant?
Look after their customers, take their food & drinks orders, liaise with kitchen and bar to serve the orders, customer service.
What are the main roles and responsibilities of a food runner in a restaurant?
Liaise with Station Waiters and Kitchen Pass, deliver food and accompanying sauces, plate wash
What are the main roles and responsibilities of a Host in a restaurant?
Completing the booking chart, welcoming guests, taking coats, showing guests to their tables, answering the phone, helping with service
True or False: You must put a saucer to the left of the setting?
False
True or False: you must put a side plate to the left of a setting?
True
Who are table numbers for? Us or the guests?
Us - so we know which table, has which food and drink, can take it there and bill them at the end.
What does the word "Couverts" mean?
Covers - how many people are sat at a table or in the whole restaurant.
