What are two types of nonverbal communication?
Facial Expressions, gestures, body postures
When a person's words do not match their intended meaning, it is called...
Sarcasm
What are the ABCDE's of managing strong emotions?
awareness, breathing, counting, distance, express yourself
Give an example of "flexible thinking"
various
Name two positive group behaviors (think about your daily check lists)
various
What do you need to do before you try to join a conversation?
Listen, determine the topic
Why is it important to manage your anger?
Various
What can you do when you feel your body/brain starting to get angry?
Use any of the ABCDEs
What are some warning signs your BODY gives you when you are becoming angry?
tense muscles, feeling hot, etc
Give two different words for ANGRY
mad, furious, etc
Give two different words for happy
joyful, glad, etc.
What are two examples of nonverbal messages that use the eyes/eyebrows?
angry (brows furrowed); surprised (eyebrows lifted) etc
What are two nonverbal messages you can send with body posture?
hunched shoulders, turning away, shrug, etc
When joining a conversation, you should wait for a _________ before jumping in.
natural pause
How does "counting" help us to calm down when we are upset?
Helps us to focus on something else other than being upset, gives us time to calm down
Why is it important to be able to "read" body language (give an example)?
So that we can adjust our own behavior based on the situation.
