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what is a call center?
A call center is a centralized department that handles phone calls from customers. Call centers can be located within a company or outsourced to another busines
characteristics of working in a call center
communication, problem solving, empathy, multitasking, and time management.
what is customer service?
is the support and assistance a company offers to customers before, during, and after they buy a product or service.
Why is good customer service important?
Good customer service is important because most customers return to businesses that treat them well. Keeping customers costs less than attracting new ones.
Top customer services skills
Adaptability Communication Empathy Listening Patience Problem-solving Time management
Mention 2 type of call center
Inbound and outbound
DEFINITION OF HARDWARE.
Hardware is the physical part of a computer or technological device. It includes all the electronic, mechanical and electrical components that enable it to func
SOFTWARE.
Software is the set of programs, instructions and data that enable hardware to perform specific tasks. It is not tangible and is stored in electronic devices.
what is an agent?
A person who answers calls.
What is resolution?
A solution to a problem.
what is a complaint?
A problem or dissatisfaction from a customer.
What is Phone etiquette in call center?
involves professional mannerisms and communication skills while on a phone call. Here are some essential rules for good phone etiquette
What do you think it means to be professional?
is a set of standards and behaviors that demonstrate competence, ethics, and respect
Characteristics of professionalism.
responsibility, respect, punctuality, ethics, personal presentation, etc
characteristic of professional?
reliability, integrity, and communication skills
