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The QMP of Customer Focus emphasizes the need to understand both current and __________ (Specific/Future)customer needs.
Future
The engagement of people within an organization is crucial to achieving quality objectives, and it leads to increased innovation and productivity.
True
Leaders at all levels of an organization are responsible for establishing __________ (Unity of purpose/ profit) and ensuring that quality objectives are integrated into operations.
Unity of purpose
What is essential for consistent quality and improvement across processes? a) Process Approach b) Continuous Improvement
a) Process Approach
The Process Approach principle ensures that every task is performed independently without considering interrelated processes.
False
The key to sustained success in the leadership principle is creating a culture of __________ and integrity. a) collaboration b) trust
b) trust
Continuous improvement is not necessary for maintaining current levels of performance.
False
Decisions based on __________ and information are more likely to produce desired results. b) assumptions c) analysis
c) analysis
The QMP of Evidence-based Decision Making emphasizes making decisions based on __________ rather than assumptions. a) data b) past experiences
a) data
Effective __________ management leads to better collaboration, innovation, and performance across the organisation. a) leadership b) relationship
b) relationship
The principle of __________ encourages organisations to focus on continuously improving their performance, products, and services. a) Improvement b) Leadership
a) Improvement
Recognizing and acknowledging the contributions of people in the organisation is a crucial step in engaging them and improving overall performance.
True
In quality management, relationship management involves collaborating with __________ and __________ to improve overall performance and meet quality objectives. a) suppliers, partners, b) client, stakeholder
suppliers, partners
