What is the main role of an office administrator?
Managing the entire company
Organizing and managing office tasks and paperwork
Training new employees
Designing new office buildings
Which of the following is an example of an administrative task?
Fixing computers
Driving the company car
Making coffee for everyone
Filing documents
Why is it important for an office administrator to manage their time well?
To avoid doing too much work
To impress the boss with extra work
To be able to leave work early
To finish tasks on time and stay organised
Identify two key responsibilities of an office administrator.
Managing schedules and organising files.
Which administrative task helps keep office communication running smoothly?
Ordering office supplies
Planning office parties
Sending and receiving emails
Answering personal phone calls
Why is good self-presentation important for an office administrator?
It means the administrator can work fewer hours.
It helps to create a positive impression on clients
It is only important for meetings.
It helps the administrator earn more money.
List three time-management strategies an office administrator could use to stay on top of tasks.
Prioritizing tasks by importance Using a calendar or planner to schedule tasks Setting time limits for each task to stay on track
Explain the impact poor self-presentation might have on an office administrator's role.
Could result in a lack of professionalism, leading to negative impressions from clients, colleagues, and supervisors, potentially affecting trust & advancement
Describe two ways an office administrator can improve their organisational skills.
Creating a filing system for documents to find information easily. Using digital tools like task management software to track daily tasks.
Scenario: You are an office administrator, and you have five tasks to complete by the end of the day:
Prepare meeting documents Respond to urgent emails File paperwork Order new office supplies Schedule next week's team meeting
You are an office administrator, & you have 5 tasks to complete by the end of the day: Prepare meeting documents, Respond to urgent emails, File paperwork, Order new office supplies, Schedule next week's team meeting. Prioritise tasks /why
Respond to urgent emails and prepare meeting documents first, as these are time-sensitive and essential for smooth office operations.
Which of these is an important part of an office administrator's role?
Cleaning the office
Deciding the company budget
Cooking for the office
Setting up meetings
What is the best way to deal with a difficult customer on the phone?
Listen politely and try to help
Ignore the call
Hang up
Get angry with them
Which of these tasks shows good time management?
Completing important tasks first
Starting tasks without planning
Leaving tasks unfinished
Taking long breaks throughout the day
Name two qualities that make a good office administrator.
Organisational skills and good communication skills.
What could happen if an office administrator is not organised?
Tasks may be forgotten, leading to mistakes
Colleagues will do all the work
The office will be more efficient
The company will earn more money
