What are the consequences of failing to order new office supplies on time?
The office may run out of essential items such as paper or printer ink, which could slow down work and cause delays.
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15
Describe two ways an office administrator can improve their organisational skills.
Creating a filing system for documents to find information easily. Using digital tools like task management software to track daily tasks.
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25
A colleague asks you to help them with a task, but you have several important tasks to complete yourself. How do you manage this situation?
Politely explain that you have your own urgent tasks but offer to help once your work is finished. Alternatively, see if there is a way to split the tasks
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10
Which administrative task helps keep office communication running smoothly?
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5
What could happen if an office administrator is not organised?
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10
Give one example of how poor time management can affect the office.
Poor time management may lead to missed deadlines, which could delay important projects and frustrate clients or coworkers.
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25
Scenario: You are an office administrator, and you have five tasks to complete by the end of the day:
Prepare meeting documents Respond to urgent emails File paperwork Order new office supplies Schedule next week's team meeting
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15
Explain the impact poor self-presentation might have on an office administrator's role.
Could result in a lack of professionalism, leading to negative impressions from clients, colleagues, and supervisors, potentially affecting trust & advancement
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25
You are an office administrator, & you have 5 tasks to complete by the end of the day: Prepare meeting documents, Respond to urgent emails, File paperwork, Order new office supplies, Schedule next week's team meeting. Prioritise tasks /why
Respond to urgent emails and prepare meeting documents first, as these are time-sensitive and essential for smooth office operations.
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5
What is the best way to deal with a difficult customer on the phone?
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5
Why is it important for an office administrator to manage their time well?