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Bangkok is……………………...of Thailand.
capital
Can I have the………………………. about Wat Pho?
information
Phuket is a…………………tourist attraction.
popular
A: Hi! How do you do? B: Hello!.......................
I'm .................................
A: ………………………Mr. Ken. How are you? B: I'm fine. Thank you, Mr. Robert. And how are you?
Good morning/ Good afternoon/ Good evening
What is “a.m.”?
Ante Meridiem
What time do you use “p.m.”?
12.00 to 23.59
How to introduce yourself?
Hello. Let me introduce myself. I'm .....................
What is the nationality of Kuwait?
Kuwaiti
You can take a seat at the………………. while waiting for your room.
lobby
What is “brunch”?
It is a compound word between “breakfast” and “lunch”
Which services or facilities that you can have in a 2-star hotel?
a television and a phone
What is the first step to take a room reservation via phone?
Greeting and identifying the department and speaker's name and offering assistance.
How to ask for guest names the most politely during the reservation procedure?
Could you give me your full name, please?
A: What type of room would you like? B: …………………………………………………
I like a double room with a sea view.
B: Do I have to pay the deposit? A: No, just give me your ………………… number, please.
credit card
