Share Business Result Upper Intermediate unit 1
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She's quite friendly, but sometimes she comes ___________ as a bit unfriendly.
across
I thought he was arrogant, so I ___________ an instant dislike to him.
took
To attract younger customers, you'll have to _____________ a more modern image.
project
As a financial adviser, I have to _____________ a good relationship with customers so that they trust me.
build
If your office is clean and tidy, it _______________ an impression of efficiency and professionalism.
creates
I'm afraid these faults might mean our customers start to _____________ a bad opinion of us.
form
Your company needs to ______________ its online profile more carefully.
manage
We can speak freely as my assistant is very _______________. We can trust him.
trustworthy / reliable / discreet
The advertising campaign didn't have the expected results. It was quite ___________________.
unsuccessful / ineffective
It is natural to be ______________ of a company that has a poor reputation for customer service.
wary / mistrustful
Remember the golden rule for presenting: keep it short and _______________.
simple
The design is simple and ______________ so the product is very easy to use.
functional / practical
