Share Crisis management and contingency planning
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1985 Coca-Cola, in response to the infamous Pepsi Challenge, launched a replacement product for regular Coke called New Coke. With 40,000 _____ each day about the new product, CC was forced to bring back its original flavour
customers complaints
2004 - Coca-Cola introduced its bottled 'natural still water' called Dasani in England. It was later discovered that the water came from a tap and contained _______of bromate (a chemical compound that can cause cancer).
prohibited levels
2006 - Sony ___ almost six million lithium-ion laptop batteries, costing the company around 20% of its net profits for that year.
recalled, withdrew, took away, took back
2006 - Cadbury's suffered a £30 million ($44m) loss when a ___in its Birmingham factory in the UK caused salmonella contamination to one million bars of chocolate.
burst pipe
2009 - UK retailers faced calamities during December when ______ prevented Christmas shoppers from going home. Customers stranded in John Lewis (a department store) and IKEA were allowed to use the in-store beds.
severe snowstorms
2011 -A 9.0 magnitude _____caused major damage to Japan -the worst natural disaster in its recorded history which cost the economy 25 trillion yen ($309bn) and would take up to five years to sort out.
earthquake and tsunami
Haiyan, the deadliest tropical ____ ever to hit the Philippines, caused over 6,200 deaths and over $1.5 billion of damage.
Typhoon, cyclone
Political and social____ ensued in Turkey, caused by military attempts to seize control of several key places including Ankara and Istanbul.
turmoil, unrest, riot, upheaval
2018-VISA faced huge problems when _____ prevented customers throughout Europe from using their credit cards to make payments at retail outlets.
hardware failure
2019 and beyond - The prolonged_____ caused havoc to every industry in every country throughout the world.
COVID-19 pandemic
