Why should you always give the customer your complete attention?
It is professional
To show that you are listening
Because the customer likes talking
Because you like them
Why is it important to make eye contact with a customer?
It shows them you are interested
Because it's nice
Because you fancy them
It is professional
What is important to do when talking to a customer over the phone?
Speak really slowly
Have a laugh with the customer
Smile
Speak loudly
Would I speak clearly and use language that the customer would understand?
Often
Always
Sometimes
Rarely
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Laugh at them
Say "sorry I can't help"
Suggest alternatives in store
If the phone rings at work in how many rings should you answer it in?
10 rings
5 rings
3 rings
7 rings
What would you do if a mistake has been made?
Ignore the customer
Say "it's not my problem"
Apologise
Laugh
When a customer is complaining, what would you do?
Talk over them making excuses
Look around and try to get someone else to help
Tell them to 'go away'
Remain calm and listen
How is the best way to turn up to work?
In anything that fits
In your training gear
In your old clothes
Smart and business like
How would you view customer complaints?
At least is gives you a chance to talk to the customers
An opportunity to improve service
As a pain in the backside
A waste of valuable time
