Team 1
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Team 2
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Teams
Name
Score
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15
×
How is the best way to turn up to work?
In your old clothes
In anything that fits
In your training gear
Smart and business like
Oops!
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15
×
Why is it important to make eye contact with a customer?
It shows them you are interested
Because you fancy them
Because it's nice
It is professional
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Okay!
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15
×
What is important to do when talking to a customer over the phone?
Smile
Speak really slowly
Speak loudly
Have a laugh with the customer
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×
monster
Reset all scores!
Oops!
×
gold
Win 50 points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 10 points!
Oops!
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Laugh at them
Say "sorry I can't help"
Suggest alternatives in store
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15
×
How would you view customer complaints?
A waste of valuable time
As a pain in the backside
At least is gives you a chance to talk to the customers
An opportunity to improve service
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Okay!
Check
×
eraser
Reset score!
Oops!
×
gift
Win 20 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
×
trap
No points!
Oops!
×
seesaw
Swap points!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
If the phone rings at work in how many rings should you answer it in?
5 rings
7 rings
10 rings
3 rings
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Okay!
Check
×
monster
Reset all scores!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
15
×
Why should you always give the customer your complete attention?
It is professional
Because the customer likes talking
Because you like them
To show that you are listening
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15
×
When a customer is complaining, what would you do?
Talk over them making excuses
Remain calm and listen
Tell them to 'go away'
Look around and try to get someone else to help
Oops!
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Okay!
Check
15
×
What would you do if a mistake has been made?
Apologise
Say "it's not my problem"
Laugh
Ignore the customer
Oops!
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Okay!
Check
15
×
Would I speak clearly and use language that the customer would understand?
Rarely
Always
Sometimes
Often
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×
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