Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Loading
×
boom
Lose 50 points!
Oops!
×
rocket
Go to first place!
Okay!
×
gift
Win 15 points!
Okay!
×
baam
Lose 15 points!
Oops!
15
×
What is important to do when talking to a customer over the phone?
Speak loudly
Speak really slowly
Have a laugh with the customer
Smile
Oops!
Show
Check
Okay!
Check
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Suggest alternatives in store
Say "sorry I can't help"
Send them to the shop down the street
Laugh at them
Oops!
Show
Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
10 rings
7 rings
5 rings
3 rings
Oops!
Show
Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
Because the customer likes talking
To show that you are listening
It is professional
Because you like them
Oops!
Show
Check
Okay!
Check
15
×
How would you view customer complaints?
A waste of valuable time
An opportunity to improve service
As a pain in the backside
At least is gives you a chance to talk to the customers
Oops!
Show
Check
Okay!
Check
15
×
Would I speak clearly and use language that the customer would understand?
Always
Often
Rarely
Sometimes
Oops!
Show
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 20 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
When a customer is complaining, what would you do?
Remain calm and listen
Look around and try to get someone else to help
Talk over them making excuses
Tell them to 'go away'
Oops!
Show
Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
Because you fancy them
It shows them you are interested
It is professional
Because it's nice
Oops!
Show
Check
Okay!
Check
15
×
How is the best way to turn up to work?
Smart and business like
In your training gear
In your old clothes
In anything that fits
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
gift
Win 20 points!
Okay!
×
gift
Win 25 points!
Okay!
×
lifesaver
Give 5 points!
Oops!
15
×
What would you do if a mistake has been made?
Ignore the customer
Laugh
Say "it's not my problem"
Apologise
Oops!
Show
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
gold
Win 50 points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
banana
Go to last place!
Oops!
×
Restart
Review
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