Would I speak clearly and use language that the customer would understand?
Always
Rarely
Sometimes
Often
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Suggest alternatives in store
Laugh at them
Say "sorry I can't help"
If the phone rings at work in how many rings should you answer it in?
5 rings
7 rings
3 rings
10 rings
What would you do if a mistake has been made?
Ignore the customer
Say "it's not my problem"
Laugh
Apologise
When a customer is complaining, what would you do?
Tell them to 'go away'
Remain calm and listen
Look around and try to get someone else to help
Talk over them making excuses
How is the best way to turn up to work?
In your training gear
In anything that fits
In your old clothes
Smart and business like
How would you view customer complaints?
An opportunity to improve service
As a pain in the backside
A waste of valuable time
At least is gives you a chance to talk to the customers
Our company does everything possible to promote _____________ loyalty.
client
customer
consumer
costumer
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
provide
fill in
give
report
We always try to improve our ____________ times, so that customers don’t have to wait long.
answering
response
responding
respond
Customers can ____________ a complain.
run
turn
do
make
So that we can _____________ a solution which best meets their needs.
try on
offer
take
make
We also use these occasions to _____________ feedback from customers on their preferences.
welcome
offer
give
get
Usually it's easier to _________________________ an existing customer than to gain a new one.
stick
preserve
hold
keep
Why is Great Customer Service Important?
Stress levels are down.
The customer is happy.
You experience less grief from the costumer
All of them
In order to properly deal with angry customers, you will need to be able to
have strong customer service skills
walk out because you don't want to get into a fight with th
become angry and upset with them
ignore the customer
