Mention one best practice about user and permissions?
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25
Mention at least 4 roles on NICE WFM
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20
What is an EG or show us where we can find it?
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20
What is an CT or show us where we can find it?
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20
What is a Skill and! show us where we can find it?
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20
Mention one of the best practices for Skills and CT relationship?
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20
What are ADG or show us where we can find it?
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20
Where can we change the time zone for all the system?
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20
Your administrator decides to set the hours of operation to 8:00am – 5:00pm every day of the week for the queues that have been created. • Do you agree with this configuration? why or why not?
